ALL BAGS AND PERSONS WILL BE SEARCHED. ANY PROHIBITED ITEM THAT IS SURRENDERED TO SECURITY AT SEARCH POINTS WILL NOT BE RETURNED. MLMF RESERVES THE RIGHT TO MAKE THE FINAL DECISION ON ALLOWED AND PROHIBITED ITEMS WITHOUT NOTICE.
Yes, keep your personal belongings secure and your phone charged by using one of our on-site lockers. We provide safe, secure and easy storage with all-day access so you can come and go to your locker at any time. When you reserve a locker online you will receive an email 24 hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker with unlimited access.
Reserve your personal locker HERE.
We will have medical staff on site for the entire duration of Mala Luna. Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to one of the on-site medical tents. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.
Your health, safety and security are always our top priority. With respect to this year’s event in San Antonio, Mala Luna’s Safety Management team will continue to work closely with our local and regional law enforcement, along with public safety partners to raise our preparedness and ensure the second annual event provides a safe, secure, and positive environment for all attendees, artists, and staff.
Should you need any assistance during your time with us, please proceed to the nearest medical tent or seek nearby uniformed event staff. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.
To ensure the safety of our MLMF family, all vehicles, persons and property are subject to search at all times. Failure to consent to a search will result in denial of entry or ejection from the event.
Upon arrival, all patrons will undergo to a full airport style search, including bag searches and pat-downs. Please plan ahead for enhanced security screening by arriving early during peak hours and help do you part to to expedite the entry process by reviewing our prohibited items list, packing light, and leaving your bags at home to take advantage of our express no-bag lines. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process.
MLMF ticket holders are permitted 1 daily re-entry into the festival grounds. Please plan accordingly and be prepared to be searched upon re-renty.
Yes. In fact children 3 1/2 feet tall and shorter are admitted FREE if accompanied by a ticket-holding adult. There will be no children under the age of 14 allowed in without the supervision of an adult.
MLMF has a strict no-pet policy, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, dogs whose sole function is to provide comfort or emotional support are not considered service animals by the ADA and and will not be allowed into MLMF. For more info, visit www.ada.gov.
Festival gates open at 12PM on Saturday and Sunday.
Yes, medications are allowed into the festival as long as they comply with the following:
No over-the-counter medication is permitted unless in unopened, factory-sealed packaging.
No vitamins or supplements of any kind are permitted.
Prescription Medication can only be brought into the festival ground with the following:
Unsure if your medication is a controlled substance? Check out a list here: http://www.deadiversion.usdoj.
Yes, MLMF has implemented even more FREE water stations. We encourage you to bring reusable water bottles or camelbacks, just be sure to have them empty upon entry. There will also be water and other non-alcoholic beverages available for purchase at the bar.
Lost and Found will be located at the Info Booth within the festival grounds, west of the main entrance, and will be operational throughout the duration of the event. Lost and Found inquiries after the conclusion of the event can be directed to firstname.lastname@example.org
BY ENTERING THIS EVENT, YOU ACCEPT AND AGREE TO THE FOLLOWING:
MLMF RESERVES THE RIGHT, WITHOUT REFUND OF ANY AMOUNT PAID, TO REFUSE ADMISSION TO, OR EJECT ANY PERSONS, INCLUDING THOSE WHO CONDUCT IS DEEMED DISORDERLY, DISRUPTIVE, ABUSIVE OR WHO OTHERWISE FAILS TO COMPLY RULES AND INSTRUCTIONS OF UNIFORMED EVENT STAFF
SMILE. STAY HYDRATED. PACE YOURSELF. TAKE CARE OF ONE ANOTHER
IF YOU SEE SOMETHING, SAY SOMETHING!
All accessibility-related inquires can be answered at our ADA Center. This location is also the place to recharge wheelchair batteries and/or the other assistive technology requiring electrical recharging, as well as store medical equipment, get a drink of water, or just get some relief from the sun.
The venue is navigable for people with mobility disabilities. There are accessible pathways throughout the venue. Our ADA team can provide assistance if needed. To request assistance, please visit the ADA Center, or just grab a festival staff member closest to you to call our ADA team. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the ADA Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
EFFECTIVE COMMUNICATION REQUESTS
If you would like to request ASL Interpretation for any performance please contact us at effectivecommunication@
Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at effectivecommunication@
COMMENTS, QUESTIONS & SUGGESTIONS
Mala Luna will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.